City of GovTrue app support

GovTrue LLC provides support for City of GovTrue. For app help, email support@govtrue.com. This mailbox is monitored. Include your app version, phone model, operating-system version, and a short description of the problem. Remove personal information from screenshots. Do not send passwords, authentication codes, push tokens, or registration credentials.

Getting started

Open City of GovTrue to browse city services and notices. No resident login is required. The upper-left arrow on a native detail screen returns to city services; the Home menu opens Notifications and Notification settings.

City of GovTrue is fictional. Its officials, schedules, and records are examples, and it does not accept real payments, applications, voter registrations, or service requests. It is not an emergency notification service.

Notifications

Open Notifications → Notification settings. Turn on Allow city notifications, allow Android's permission prompt, choose topics, and tap Save notification settings. Use Refresh notifications to fetch current notices. An empty notice list means there are no current notices; enabling notifications does not generate a test alert.

If alerts do not arrive, check your chosen topics, the app's saved settings, Android's notification permission, and network connectivity. Android battery or background restrictions can delay alerts. Contact support if the problem continues. Provider acceptance is different from an alert reaching your phone.

Saved content and links

Previously loaded content can be read offline while its validity period permits. Reconnect and refresh for current information. Withdrawn or expired Communications notices are removed when the app checks the service or their saved validity period ends. Related website links require connectivity.

Privacy and data removal

Read the Privacy policy and Data removal help. Notification registration can be removed in the app. Turning off alerts or uninstalling is different from requesting server-side deletion.

App availability

Distribution and updates use the official Google Play listing or an authorized GovTrue tester invitation. Updates may reach devices at different times. Contact support@govtrue.com for installation or update assistance. iPhone distribution and Apple push delivery are being prepared.