City of GovTrue data removal help

GovTrue LLC operates the City of GovTrue app. No resident account is created, so there is no resident login account to close. Optional notification registration creates an installation record. You can request deletion of that record without deleting public city content.

Remove registration in the app

1. Open City of GovTrue → Notifications → Notification settings.
2. Tap Remove notification registration while connected to the internet.
3. Keep the app installed until it reports Notification registration removed. If it says removal is pending, leave notifications off, reconnect, and reopen the app to retry.

Successful removal deletes the active GovTrue registration and saved subscription authorization, cancels unsent notifications, clears the app's queued event reports, and detaches retained delivery history from the installation. Version 0.1.3 and later also unregisters Firebase messaging and requests deletion of the Firebase installation identifier. Update an older app first. Firebase's own completion and retention rules apply after the request.

Turning alerts off changes consent but leaves the registration. Uninstalling or clearing app storage removes local data but cannot confirm deletion of server records. Previously delivered alerts cannot be recalled. Public city records and staff publication audit history are not resident account data and are not deleted by this action.

Request help without using the app

Email support@govtrue.com with the subject City of GovTrue data removal. Explain whether the app is still installed and whether in-app removal succeeded. You may include the app version and phone operating system. Do not send passwords, government ID, authentication codes, notification tokens, or registration credentials.

Support can help you finish in-app removal or review an additional data request. Because the app does not collect a resident name or email, an email address alone does not identify a notification installation. We may need to help you verify control of the affected installation before deleting its records. We will explain any verification limits rather than claim that an unidentified record was removed.

Records that may remain

Delivery history is retained as service and audit evidence with its installation relationship removed; it currently has no automatic purge interval. Default Google Cloud application/request logs are retained for 90 days and mandatory audit logs for 400 days. The database instance retains seven automated backups and seven days of recovery logs. Manual recovery copies remain until securely removed after their recovery purpose ends. Deletions must be reapplied before notification sending resumes after a restore. Support correspondence can remain to document the request. Legal and security obligations may require some evidence to remain.

Firebase documents removing its installation data from live and backup systems within 180 days after a deletion request. Other provider retention can differ. See the Privacy policy for the full information and contact details, or return to App support.