City of GovTrue app privacy policy

Effective October 14, 2026. Provided by GovTrue LLC. This policy covers the City of GovTrue mobile app and its app service at mobile.govtrue.com.

City of GovTrue is a fictional city used to demonstrate GovTrue's municipal software. It does not represent a real government or provide real government transactions.

Information we process

You can browse notices and city service information without a resident account. The app does not request your name, email, postal address, GPS location, contacts, camera, microphone, or photos. It requests no phone-location permission. It contains no advertising, purchases, or advertising identifiers.

Optional Android notifications use a Firebase installation identifier, a GovTrue installation identifier, selected topics, and whether notifications are enabled. GovTrue uses these to operate subscriptions and route notifications. The service records delivery attempts and provider outcomes. The app reports notification observations and openings to measure notification engagement and troubleshoot delivery; these are associated with an installation rather than a named resident account. iPhone builds use an Apple push token when Apple notifications are enabled; Apple delivery is not currently activated for this City app.

The app stores public city content, preferences, and a bounded notification-event retry queue on your phone. Android registration credentials use Android Keystore encryption; app data is excluded from Android cloud backup and device transfer. Public content can be viewed from its saved copy while offline, subject to the content's validity period.

Network requests necessarily expose technical information, including IP addresses and connection details, to GovTrue's hosting and security providers. Cloudflare infers coarse geographic information, such as a country, from IP addresses for edge security and traffic diagnostics. This is network-derived approximate location; the app does not use GPS or phone-location permissions. Google and Cloudflare may process technical service data under their applicable terms and privacy notices.

Purposes and service providers

Information is used for app functionality, notification delivery, security, and investigation of delivery or support issues. It is not sold or used for targeted advertising. This app includes neither Google Analytics nor Firebase Crashlytics.

GovTrue uses Google Cloud for hosting and storage, Firebase Cloud Messaging for Android notifications, and Cloudflare for web delivery and security. When enabled, iPhone notifications use Apple's push notification service. Provider infrastructure may process data internationally; these services are not exclusively hosted in the United States.

See Firebase privacy information, Google's privacy policy, Cloudflare's privacy policy, and Apple's privacy policy.

Your choices and removal

Notification enrollment is optional. You can select topics, turn off city notifications, or change Android's notification permission. Turning notifications off stops subscription use; it does not delete the registration.

Use Notification settings → Remove notification registration to delete the active GovTrue registration and cancel queued sends. The app must be online for server removal to finish. Version 0.1.3 and later also unregister Firebase messaging and request deletion of the Firebase installation identifier. If any removal step fails, the app shows that removal is pending and retries when reopened online. It reports completion only after these requests succeed. Earlier versions unregister messaging without deleting the Firebase identifier; update the app before removal.

Firebase controls its own deletion completion and backup retention. Firebase documents removal from its live and backup systems within 180 days after an installation deletion request. Previously delivered notifications cannot be recalled. Uninstalling or clearing app storage removes local data but does not confirm server-side removal.

For additional deletion help, visit Data removal help or email support@govtrue.com. No resident account is created. We verify requests using the minimum information needed; do not email passwords, notification tokens, or registration credentials.

Retention

Active registration identifiers and preferences remain until registration removal. The service currently has no automatic expiry for active registrations. Removal deletes the active registration, clears the app's queued event reports, cancels pending deliveries, and removes the installation relationship from retained delivery history. Delivery history remains as service and audit evidence; it does not have an automatic purge interval. Support can review additional requests to remove identifying records, subject to security, legal obligations, and the ability to verify which installation is yours.

Application and request logs in GovTrue's Google Cloud default log bucket are retained for 90 days. Mandatory Google Cloud audit logs are retained for 400 days. The shared database instance retains seven automated backups and seven days of recovery logs; this is a backup count rather than a guarantee that every backup expires after seven calendar days. Manual recovery copies can remain until securely removed after their recovery purpose ends. Removed information may remain in those copies until expiration or removal. A recovery must reapply completed deletions before notification sending resumes. Cloudflare and Firebase apply their own service retention practices.

Support correspondence remains in GovTrue's business mailbox as needed to resolve and document the request. Contact support for a review of that correspondence. We do not promise that infrastructure backups or legally required audit evidence can be erased immediately.

Linked websites and security

Website actions open a browser. Those websites have their own privacy practices. The app does not receive payment information or form submissions merely because you follow a link.

App requests use HTTPS. Staff administration uses GovTrue access controls, and subscription changes require installation-specific authorization. No system guarantees absolute security.

Audience and contact

This fictional City app is intended for adult municipal staff and people evaluating GovTrue's software. It is not designed for children.

For support or privacy requests contact GovTrue LLC at support@govtrue.com. Visit App support. Material policy changes will be published on this page with an updated effective date.